Problem loading pages after update to Firefox 36
After updating from Firefox 35.0.1 to version 36, I am unable to load any pages in Firefox. (My internet connection is fine and I can use other browsers on the same computer.)
I've already tried many troubleshooting routines to fix the problem but none have worked. I've tried the instructions here: https://support.mozilla.org/en-US/kb/fix-problems-connecting-websites-after-updating (including troubleshooting my Firewall and proxy settings)
and here: https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can
I've also tried the more general and extensive troubleshooting here: https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems
NONE of the suggestions in any of those pages solved the problem. Opening Firefox is Safe Mode did not help either. I was unable to load pages even in Safe Mode.
After following all of the steps in all of those troubleshooting guides and still failing, I uninstalled Firefox completely. (I followed all official directions on how to uninstall.) Then I re-installed Firefox VERSION 35.0.1. Firefox again worked fine with the older version.
Then I restored my profile from a backup using MozBackup. (My most recent backup was done when I had Ver. 35.0.1 installed.) Everything was still fine; Firefox worked fine and all of my settings were back to my preferences.
Finally, I again tried to update to version 36 - and the same thing happened! Unable to load any pages!
One other thing I've noticed: With version 36 installed, there is something wrong with my Options dialog. The first time I upgraded, I had only blank tabs for "General" and "Advanced"; with my second try, after updating to V 36 my Options dialog has blank tabs for "General" and "Search" (although Advanced is now showing.)
I am going to uninstall again, and again go back to V 35.0.1. But I would like to be able to update to the newest version. What can I do?
(I am a long-time Firefox user, and reasonably computer savvy. I have many extensions installed as I use Firefox as an important tool in my job as a website designer. I have Firefox extensively fine-tuned to my liking to optimize my work-flow.)
Any help appreciated!
All Replies (3)
Your message seems to have covered all the normal things we check. When you tried using v36, did you have any add-ons? Have you tried;
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles Windows: 32-bit C:\Program Files\Mozilla Firefox\firefox.exe -p 64-bit C:\Program Files (x86)\Mozilla Firefox\firefox.exe -p Mac: Navigate to /Applications/Utilities. Open the Terminal application. In the Terminal application, enter the following: /Applications/Firefox.app/Contents/MacOS/firefox-bin -p Linux: In Terminal run: firefox –P For users who have one or more builds from mozilla.org this will not work. It would be best to have the full path so if you had placed the untared contents in a folder in /home it would be /home/<username>/foldername/firefox/firefox –P An easy way would be not to do it in a terminal but in say a launcher since you have to point it to the firefox script in Firefox folder you can then add –P on end. You can also have the exact "profilename" after the -P so Firefox will start with that Profile.
So, would you suggest that, while I am still on V35, I create a second, plain vanilla profile, make that my default profile, and THEN try updating again?
Also, when I use MozBackup to restore a profile from a backup that was made while v35 was installed, do I need to restore it while V35 is running too, or can I restore it to a fresh installation of V36?
See following for the work around:
https://support.mozilla.org/en-US/questions/1049998
The blank tabs in the options dialog is being caused by ghostery add-on. Disable when you want to get at the tabs till a fix comes along.