This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

After TB 31.5.0 cannot send or receive gmail. Spinning status wheel. Server timeout.

  • 1 èsì
  • 3 ní àwọn ìṣòro yìí
  • 2 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ Matt

Robert Gates
Robert Gates
more options

Updated to 31.5.0 and now cannot send or receive gmail from my desktop. Message is that the server timed out and there is a spinning status wheel. Windows 8.1. Tried reinstalling, rebooting, running TB in safe mode, turning off Win firewall, disabling Avast system security, compacting folders. I can get/send mail at the gmail website and on my iPhone so the problem appears to be specific to Thunderbird 31.5.0 My laptop has an older version of TB and it does not have the problem. Luckily I was able to shut it down before TB 31.5.0 could automatically download.

Updated to 31.5.0 and now cannot send or receive gmail from my desktop. Message is that the server timed out and there is a spinning status wheel. Windows 8.1. Tried reinstalling, rebooting, running TB in safe mode, turning off Win firewall, disabling Avast system security, compacting folders. I can get/send mail at the gmail website and on my iPhone so the problem appears to be specific to Thunderbird 31.5.0 My laptop has an older version of TB and it does not have the problem. Luckily I was able to shut it down before TB 31.5.0 could automatically download.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

To diagnose problems with Thunderbird, try the following:

Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX

If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.