This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

I was sent an e-mail yesterday and it didn't appear in my inbox and when sent the second time it didn't appear. Another recipient of the same e-mail tried

  • 11 àwọn èsì
  • 2 ní àwọn ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ user01229325

more options

a recipient to my original e-mail returned it to me and I haven't received it. He resent same e-mail and I still didn't receive it. Another recipient of this e-mail received his and tried to forward it to me and I still haven't received it. Since it was originally sent by me, it had the correct address of my e-mail.

a recipient to my original e-mail returned it to me and I haven't received it. He resent same e-mail and I still didn't receive it. Another recipient of this e-mail received his and tried to forward it to me and I still haven't received it. Since it was originally sent by me, it had the correct address of my e-mail.

All Replies (11)

more options

Go you your providers web mail page and see if the email in in your Inbox there. if it is not in your Inbox Thunderbird cannot download it. Maybe it keeps going to your Spam folder.

more options

Number one, how do I go to my web mail page and how do I get into my spam folder????

Thanks

more options

I have no idea who your provider is so that is impossible to answer. I use Comcast so I go to Comcast.net and people that use gmail go to google.com.

more options

Comcast is my server and I checked that and didn't find anything and checked spam and nothing was there. What else can I do????

more options

Were the missing messages in your Comcast Inbox? If not Thunderbird cannot download them. You need to ask Comcast where your email is going.

more options

As a realtor I get many, many e-mails for my business and personal messages daily and this is the first time I can recall that a message didn't come through. I remember getting a message asking if I wanted to compact my messages and I believe I answered "yes". Do you think this could have caused the problem??

more options

Compacting folders removes messages you marked for deletion. Deleting a message marks it for deletion and hides it. Compacting removes it and frees up the space. This should be a regular maintenance task. Bottom line, if the message does not make it into your Inbox on the providers server Thunderbird cannot fix that or download the message. Do you have Threading turned on? View-Sort By-Unthreaded Sometimes with threading turned on a new message on a previous subject can get filed with an old message and not be obvious.

more options

How would I find that Threading is turned on or off and how do I view-sort by unthreaded. This was a threaded message that I could not get, I believe.

Thanks for this possible help.

more options

You go to the View menu and click Sort By and see if Unthreaded is checked. View is on both the menu bar and the AppMenu button. Pressing the alt key reveals the menu bar and the AppMenu button is 3 horizontal lines usually in the upper right corner.

more options

nothing is working but thanks for helping, I appreciate your concern

more options

Not sure what "nothing" means. Did you check the sort by screen?