Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

mcafee anti spam and junk folders no longer collect spam or junk

  • 2 àwọn èsì
  • 3 ní àwọn ìṣòro yìí
  • 9 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ needhelp2011

SJM11
SJM11
more options

since i accepted the new release today of T bird, neither folder is working to collect spam or junk emails. all are going into my inbox. I spend hours with mcafee support to no avail. Anyone else discover such a bug or find a way to troubleshoot this issue?

since i accepted the new release today of T bird, neither folder is working to collect spam or junk emails. all are going into my inbox. I spend hours with mcafee support to no avail. Anyone else discover such a bug or find a way to troubleshoot this issue?

All Replies (2)

christ1
christ1
  • Top 25 Contributor
more options

I'd just use the built-in Spam filter. http://kb.mozillazine.org/Junk_Mail_Controls

Note that McAfee has been causing problems with Thunderbird for many users (not related to spam filtering). https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#McAfee

Ti ṣàtúnṣe nípa christ1

needhelp2011
needhelp2011
more options

I have the same issue as of 7/19/2015 with McAfee Anti-Spam . It stopped working after the T-bird update to the McAfee extension. I am using Windows 7. McAfee is McAfee Anti-Spam Version 15.0 Thunderbird is 38.1.0. Thunderbird Add-on did an update today to McAfee Anti-spam extension 2.0. When I mouse right-click, the option to mark an e-mail as spam is gone. When I use the button at the top of the page to mark an e-mail as spam, nothing happens. I also spent some time with McAfee to no avail.