After starting Firefox, a blank rectangle appears inside of Firefox. After selecting a tab, the blank rectangle goes away, but reappears when Firefox is minimiz
After starting Firefox, a blank rectangle appears inside of Firefox. After selecting a tab, the blank rectangle goes away, but reappears when Firefox is minimized as the same blank rectangle now covering a portion of our desktop image. Logging off and logging back on did not change this problem.
Thank you,
Dan
Ọ̀nà àbáyọ tí a yàn
That looks like a menu off the search box.
Did you try Safe Mode?
Do you have this problem anywhere else?
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache and
- Remove Cookies
Warning ! ! This will log you out of sites you're logged in to.
Type about:preferences<Enter> in the address bar.
- Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
- Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.
If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;
Type about:preferences#advanced<Enter> in the address bar.
Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites. Are there any problems?
Then restart.
Ka ìdáhùn ni ìṣètò kíkà 👍 1All Replies (3)
What is your home page?
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?
Hello,
In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?
Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.
Thank you!
Home page is "Bing" as shown... the second image is my desktop image with the rectangular hole I am hoping to get rid of!
Thanks!
Ọ̀nà àbáyọ Tí a Yàn
That looks like a menu off the search box.
Did you try Safe Mode?
Do you have this problem anywhere else?
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache and
- Remove Cookies
Warning ! ! This will log you out of sites you're logged in to.
Type about:preferences<Enter> in the address bar.
- Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
- Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.
If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;
Type about:preferences#advanced<Enter> in the address bar.
Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites. Are there any problems?
Then restart.