This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

My bookmarks and passwords are lost. Is there a way to retrieve them?

  • 3 àwọn èsì
  • 2 ní àwọn ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ FredMcD

more options

My HDD died suddenly, and I was forced to install OS on a new drive. After installing firefox and signing in into sync, I discovered that none of the bookmarks nor the passwords are there anymore. I really need them! is there any way to retrieve them?

My HDD died suddenly, and I was forced to install OS on a new drive. After installing firefox and signing in into sync, I discovered that none of the bookmarks nor the passwords are there anymore. I really need them! is there any way to retrieve them?

All Replies (3)

more options

If had synced your data with firefox sync,you can recover them

more options

Sync was working for more than an year, but I can't find anything. Is there anywhere I have to look/click or it have to be an automatic recover after signing in? If it is automatic, than it just doesn't work for some reason.

more options

Unless you got the data from your old hard drive, or a backup somewhere . . . . . . .