Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Youtube freezes mouse, graphics tablet still work?

  • 1 èsì
  • 1 ní ìṣòro yìí
  • 7 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ FredMcD

more options

I built my PC about two months ago, until now everything worked fine. Two days ago I installed a graphics tablet and still everything worked fine. But today, as I got to youtube, the mouse freezes, and it won't let me move my mouse, until I leave youtube. But if i use my tablet I can control youtube like everytime. So I tried deinstalling all tablet drivers, rebooting, but it still doesn't work. Please help, I don't really want to control youtube by a graphics tablet all the time. Btw I am using Windows 10.

I built my PC about two months ago, until now everything worked fine. Two days ago I installed a graphics tablet and still everything worked fine. But today, as I got to youtube, the mouse freezes, and it won't let me move my mouse, until I leave youtube. But if i use my tablet I can control youtube like everytime. So I tried deinstalling all tablet drivers, rebooting, but it still doesn't work. Please help, I don't really want to control youtube by a graphics tablet all the time. Btw I am using Windows 10.

All Replies (1)

more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.