We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

How to disable Firefox spam messages?

  • 2 àwọn èsì
  • 10 ní àwọn ìṣòro yìí
  • 13 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ user633449

Kybir
Kybir
more options

How do I remove the "Get Firefox on your iOS and Android devices" spam message that keeps popping up at the top of my browser? I have gone through the settings and can't find anything to get rid of it. Every time I x it away it just pops back up later, and clicking "get now" doesn't remove it either. It is really getting annoying and I just can't find any way to remove it permanently?

How do I remove the "Get Firefox on your iOS and Android devices" spam message that keeps popping up at the top of my browser? I have gone through the settings and can't find anything to get rid of it. Every time I x it away it just pops back up later, and clicking "get now" doesn't remove it either. It is really getting annoying and I just can't find any way to remove it permanently?

All Replies (2)

NoahSUMO
NoahSUMO
  • Top 25 Contributor
  • Moderator
more options

Sorry, this is a message from the Heartbeat feature. It's experiencing a bug right now. You can disable it permanently using the info below.

To disable Heartbeat: Open about:config in a tab then search for browser.selfsupport.url and double-click it & set it to a blank value.

Then restart Firefox for the change to take effect.

Again, sorry you had to deal with those constant popups.

user633449
user633449
more options

Hey folks. The bug has been fixed in Heartbeat and you should not see the prompt anymore. While I can understand that it was annoying, I would not suggest disabling the browser.selfsupport.url feature permanently.

Heartbeat is the main conduit we have for communicating with our users. Based on the responses we get to our ongoing Heartbeat research programs we are changing the future of Firefox. We are committed to building products for our USERS. The only way for us to do this is to communicate with our awesome user base on a regular basis.

So please consider turning Heartbeat back on now that the issue has been fixed. If you see a Heartbeat prompt asking you for feedback, please considering replying. We want to hear from you!