This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Recent upgrade to 43 has caused video to stop working on certain sites e. g. msn, YouTube, Dallas Cowboys. How do I fix this?

  • 6 àwọn èsì
  • 7 ní àwọn ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ peterparseghian

more options

Automatic upgrade to 43 has resulted in video failing by either unresponsive script or error message unable to connect. How do I fix this?

Automatic upgrade to 43 has resulted in video failing by either unresponsive script or error message unable to connect. How do I fix this?

Ọ̀nà àbáyọ tí a yàn

I found this; Windows 8 and Windows 10 have built in flash players and Adobe will cause a conflict.

Ka ìdáhùn ni ìṣètò kíkà 👍 0

All Replies (6)

more options

peterparseghian said

unresponsive script or error message unable to connect.

Post the full error message you are seeing.

There is security software like Avast and Kaspersky and BitDefender and ESET that intercept secure connections and send their own certificate.

http://www.ehow.com/how_11385212_troubleshoot-reset-connection-firefox.html

https://support.mozilla.org/en-US/kb/server-not-found-connection-problem

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

http://kb.mozillazine.org/Error_loading_websites

This Connection is Untrusted is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.

more options

Hi Fred, I have visited each site that you recommended and have done what they suggested with no luck unless I totally missed something. Most sites simply will not play video or audio, they do play in Chrome. My internet security is with McAfee. The "unresponsive script " is not related to this problem. YouTube does give the following error message..... Unable to connect

Firefox can't establish a connection to the server at ad.doubleclick.net.

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer's network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

What should I try now? Thanks for your help. Pete

more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

more options

Working through safe mode I was able to identify the problem as Adobe Shockwave Flash plug-in. I uninstalled it from PC and reinstalled it to the latest version. My problem is that I have to keep it on "Never Activate" for video to play and that doesn't seem right. What are your thoughts? Should I worry about it?

more options

Ọ̀nà àbáyọ Tí a Yàn

I found this; Windows 8 and Windows 10 have built in flash players and Adobe will cause a conflict.

more options

Hi Fred, yesterday I refreshed Firefox and the YouTube error message "Unable to Connect" came back, the same as above but this time I don't have Adobe Flash Player installed. I've worked through all the steps above and I must have fixed it some way without knowing it. Can you help?