This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Firefox crashes

more options

Firefox crashed and now will not open any more, in safe mode or in normal mode... just keeps crashing...

Crash ID: bp-1c36b3b1-af8f-4a17-bec4-f9d212160212

Firefox crashed and now will not open any more, in safe mode or in normal mode... just keeps crashing... Crash ID: bp-1c36b3b1-af8f-4a17-bec4-f9d212160212

All Replies (2)

more options

You may want to try restarting Windows. Then open Firefox.

more options

Sorry to hear about the crashes, and thank you for the report. That crash is happening so early that I don't recognize what Firefox is trying to do. Possibly the program files have become damaged.

If the problem persists after restarting Windows, could you try:

Clean Reinstall

We use this name, but it's not about removing your settings, it's about making sure the program files are clean (no inconsistent or alien code files). As described below, this process does not disturb your existing settings. Do NOT uninstall Firefox, that's not needed.

(A) Download a fresh installer for Firefox 44.0.2 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.) Note: For broadest compatibility, choose the 32-bit version.

(B) Exit out of Firefox (if applicable).

(C) Rename the program folder as follows:

(32-bit Firefox on 64-bit Windows)

C:\Program Files (x86)\Mozilla Firefox

to

C:\Program Files (x86)\OldFirefox

(Other versions)

C:\Program Files\Mozilla Firefox

to

C:\Program Files\OldFirefox

(D) Run the installer you downloaded in step (A). It should automatically connect to your existing settings.

Can a cleanly reinstalled Firefox start up in a language that works better for you?

Note: Some plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders:

  • \OldFirefox\Plugins
  • \OldFirefox\browser\plugins