This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Why do some PDFs open in Firefox but others need to be opened with Acrobat?

more options

Firefox seems to open most PDFs directly but some it wants to open using an external program. Is there some limitation of PDF versions or content?

Firefox seems to open most PDFs directly but some it wants to open using an external program. Is there some limitation of PDF versions or content?

All Replies (1)

more options

If Firefox does not even try to load the file, the server might have sent it with a non-standard header. Two scenarios:

(1) Normally, a server will send the content-type "application/pdf" ahead of the file. If the server sends a different content-type, then Firefox will not handle it as a PDF.

(2) Normally, a server does not specify whether content can be viewed in the browser or must be saved. If the server send a header indicating that the content-disposition is "attachment" then Firefox will always display the download dialog. (There is an add-on you can use to work around this if you like: https://addons.mozilla.org/firefox/ad.../inlinedisposition/)