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Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

I just added another e-mail provider to my list and now when I click on a received e-mail on any of the accounts I have, the e-mail does not show up

  • 2 àwọn èsì
  • 1 ní ìṣòro yìí
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  • Èsì tí ó kẹ́hìn lọ́wọ́ lacolette

lacolette
lacolette
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I added another e-mail account to my Thunderbird portable, but now although I am receiving new e-mails, when I click on them they open a new tab with the title of the e-mail on top, but the page stays empty, the e-mail itself does not appear, so I cannot read any of my e-mails.

I added another e-mail account to my Thunderbird portable, but now although I am receiving new e-mails, when I click on them they open a new tab with the title of the e-mail on top, but the page stays empty, the e-mail itself does not appear, so I cannot read any of my e-mails.

Ọ̀nà àbáyọ tí a yàn

It sounds like your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. https://support.mozilla.org/kb/profiles-tb#w_backing-up-a-profile

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

Ka ìdáhùn ni ìṣètò kíkà 👍 1

All Replies (2)

christ1
christ1
  • Top 25 Contributor
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Ọ̀nà àbáyọ Tí a Yàn

It sounds like your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. https://support.mozilla.org/kb/profiles-tb#w_backing-up-a-profile

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

lacolette
lacolette Ìbéèrè olóhun
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Thanks! It's up and running fine again now.