This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

I deleted Firefox and profile on my Mac Pro and new install won't work since there is no profile.

  • 1 èsì
  • 1 ní ìṣòro yìí
  • 3 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ FredMcD

mbjd
mbjd
more options

Could not install a new Firefox update as error message said another version of Firefox was running. So I deleted Firefox, downloaded it, and still got the same error message. So I deleted Firefox and the profile folders. I downloaded a new Firefox and it won't open as it can't find a profile. If all is gone, shouldn't Firefox create a new profile when it is downloaded?

Could not install a new Firefox update as error message said another version of Firefox was running. So I deleted Firefox, downloaded it, and still got the same error message. So I deleted Firefox and the profile folders. I downloaded a new Firefox and it won't open as it can't find a profile. If all is gone, shouldn't Firefox create a new profile when it is downloaded?

All Replies (1)

FredMcD
FredMcD
more options

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible