This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Firefox crashes

  • 1 èsì
  • 1 ní ìṣòro yìí
  • 4 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ philipp

obas83
obas83
more options

Hello,

It would appear that I am getting excessive Firefox crashes. I've attached the crash ID's below.

bp-85ac9f7a-50e7-49e5-9730-1424b2161126 11/26/2016 2:12 AM bp-06449cfb-30d6-4238-b058-e94402161125 11/25/2016 12:39 PM bp-4be89083-0d7a-4289-a3ab-3e2b42161124 11/24/2016 6:03 AM

Hello, It would appear that I am getting excessive Firefox crashes. I've attached the crash ID's below. bp-85ac9f7a-50e7-49e5-9730-1424b2161126 11/26/2016 2:12 AM bp-06449cfb-30d6-4238-b058-e94402161125 11/25/2016 12:39 PM bp-4be89083-0d7a-4289-a3ab-3e2b42161124 11/24/2016 6:03 AM

All Replies (1)

philipp
philipp
  • Moderator
more options

hi obas83, please try this in order to address crashes that might happen during media playback: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.windows-media-foundation.allow-d3d11-dxva. double-click it and change its value to false.