This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Firefox crashes on startup on debian testing

  • 2 àwọn èsì
  • 2 ní àwọn ìṣòro yìí
  • 19 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ p_blomberg

p_blomberg
p_blomberg
more options

Hi, Yesterday I updated large parts of my debian system from jessie to stretch. Since then, firefox does not start, no matter if I try the debian package or download it from mozilla.org.

Here is the terminal output: [0] 12:16 % firefox

(firefox:5495): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed ExceptionHandler::GenerateDump cloned child 5513 ExceptionHandler::SendContinueSignalToChild sent continue signal to child ExceptionHandler::WaitForContinueSignal waiting for continue signal... zsh: segmentation fault firefox

I also have a Crash ID: bp-3c87dd23-cbf2-4501-b7d5-abccd2161230

And here is /var/log/apt/history.log, showing what I changed before the crashes started: https://gist.githubusercontent.com/p-blomberg/1262232fdabb4686ad7e134c575b808a/raw/3cfb7c85d7c01a6ed45d2ebbfdddfc10e07fb2e5/gistfile1.txt

Hi, Yesterday I updated large parts of my debian system from jessie to stretch. Since then, firefox does not start, no matter if I try the debian package or download it from mozilla.org. Here is the terminal output: [0] 12:16 % firefox (firefox:5495): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed ExceptionHandler::GenerateDump cloned child 5513 ExceptionHandler::SendContinueSignalToChild sent continue signal to child ExceptionHandler::WaitForContinueSignal waiting for continue signal... zsh: segmentation fault firefox I also have a Crash ID: bp-3c87dd23-cbf2-4501-b7d5-abccd2161230 And here is /var/log/apt/history.log, showing what I changed before the crashes started: https://gist.githubusercontent.com/p-blomberg/1262232fdabb4686ad7e134c575b808a/raw/3cfb7c85d7c01a6ed45d2ebbfdddfc10e07fb2e5/gistfile1.txt

Ọ̀nà àbáyọ tí a yàn

I managed to solve the problem by making sure my dist-upgrade to Stretch was complete. Thanks, Seburo.

Ka ìdáhùn ni ìṣètò kíkà 👍 1

All Replies (2)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

Thanks for your question and for providing the crash ID.

I have had a look at it and it appears that the Debian Stretch build you are using is missing some dependencies that are required to run Firefox.

I strongly recommend that you feed this back to the Debian team. They may find the information at https://crash-stats.mozilla.com/report/index/3c87dd23-cbf2-4501-b7d5-abccd2161230 useful.

p_blomberg
p_blomberg Ìbéèrè olóhun
more options

Ọ̀nà àbáyọ Tí a Yàn

I managed to solve the problem by making sure my dist-upgrade to Stretch was complete. Thanks, Seburo.