This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

When using Firefox some of the web pages I open are black, why?

  • 7 àwọn èsì
  • 3 ní àwọn ìṣòro yìí
  • 38 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ FredMcD

more options

It started happening a few months ago after the last updates, and no fixes that I know of (delete and reinstall Firefox/ get rid of all extensions etc.) have worked. Here's the deal, all list boxes on any website I go to from Firefox and only Firefox are black unless my mouse pointer is over the text (see attached screen capture). Also some web pages I open are mostly black save a couple embedded videos etc., except some text and other clickable items become visible when the mouse pointer scrolls over them (attached screen capture of web page in Firefox with issue and screen capture of same web page in Chrome no issue).

It started happening a few months ago after the last updates, and no fixes that I know of (delete and reinstall Firefox/ get rid of all extensions etc.) have worked. Here's the deal, all list boxes on any website I go to from Firefox and only Firefox are black unless my mouse pointer is over the text (see attached screen capture). Also some web pages I open are mostly black save a couple embedded videos etc., except some text and other clickable items become visible when the mouse pointer scrolls over them (attached screen capture of web page in Firefox with issue and screen capture of same web page in Chrome no issue).
Ìsopọ̀ yíyà aṣàfihàn

Ọ̀nà àbáyọ tí a yàn

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

Ka ìdáhùn ni ìṣètò kíkà 👍 1

All Replies (7)

more options

Ọ̀nà àbáyọ Tí a Yàn

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

more options

I don't see how if it was a GPU driver problem, why it would have an issue in Firefox and not Chrome? Either way though it sounded like a good suggestion, so I deleted and reinstalled GPU driver and still have the same issue.

more options

And Firefox Safe Mode?

more options

Sorry didn't respond about safe mode because I was trouble shooting the Firefox issue after safe mode was devoid of issues. Seems even though I disable an extension it was still playing havoc, and after a deletion I seem to be error free. Thank you FredMcD, your suggestions led directly to the solution.

more options

Glad to help. Safe Surfing.

BTW, who was causing the problem? In case others have this issue.

more options

Ad Blocker, after a little Googleing (if that can be considered an word lol) I read Ad Blocker stopped supporting Firefox some time last year. Don't know why it took so long to start playing havoc, but at least I know now.

more options

Thank you.