This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Mailbox folders have disappeared

  • 2 àwọn èsì
  • 2 ní àwọn ìṣòro yìí
  • 24 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ jdmac1

jdmac1
jdmac1
more options

Have been using Thunderbird for years with several IMAP servers and have created many folders in Thunderbird to organize received mail. Suddenly all the folders disappeared - including 'sent' folder. They are all still there on the server, and are all subscribed. Tried various solutions in Thunderbird (e.g. unchecking 'subscribed folders only,' etc.) but no improvement. Only my inbox appears, and of course none of my filters work because - Thunderbird tells me - there is no such folder.

Have been using Thunderbird for years with several IMAP servers and have created many folders in Thunderbird to organize received mail. Suddenly all the folders disappeared - including 'sent' folder. They are all still there on the server, and are all subscribed. Tried various solutions in Thunderbird (e.g. unchecking 'subscribed folders only,' etc.) but no improvement. Only my inbox appears, and of course none of my filters work because - Thunderbird tells me - there is no such folder.

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Thunderbird has recently updated. Check your anti virus firewall is not blocking the new version of Thunderbird actually accessing the internet.

jdmac1
jdmac1 Ìbéèrè olóhun
more options

Thunderbird is accessing the internet and downloading messages from the server; that's not the problem. As I said in the original post, the problem is that only the inbox appears - the twenty or so folders I had added over the years, and even the sent and trash folders, simply disappeared.