Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

I cannot log into my gmail account while configuring it for the first time. Stuck at "Next".

  • 3 àwọn èsì
  • 1 ní ìṣòro yìí
  • 18 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ Wayne Mery

saurabhlambe
saurabhlambe
more options

Hi, I wanted to use Thunderbird to check my Gmail. And when I proceed in the "Mail Account Setup", I choose automatic settings and enter in my email credentials. Now a pop up named "Enter credentials for saurabh.lambe10@gmail.com" opens up. It has a typical Gmail login in it. When I enter in my email, and press the "Next" button, I should be led to a page asking my password. But the page never seems to take me there. It is stuck on the same page and is also non-responsive. Please tell me what to do in order to configure my Gmail in Thunderbird. Thanks in advance!

Hi, I wanted to use Thunderbird to check my Gmail. And when I proceed in the "Mail Account Setup", I choose automatic settings and enter in my email credentials. Now a pop up named "Enter credentials for saurabh.lambe10@gmail.com" opens up. It has a typical Gmail login in it. When I enter in my email, and press the "Next" button, I should be led to a page asking my password. But the page never seems to take me there. It is stuck on the same page and is also non-responsive. Please tell me what to do in order to configure my Gmail in Thunderbird. Thanks in advance!

Ti ṣàtúnṣe nípa Wayne Mery

All Replies (3)

saurabhlambe
saurabhlambe Ìbéèrè olóhun
more options

Here's a screenshot to help you understand the problem.

user01229325
user01229325
more options

Update to version 52.1 https://www.mozilla.org/en-US/thunderbird/52.1.0/releasenotes/

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

You should find this was fixed in version 52.1.0. https://www.mozilla.org/en-US/thunderbird/52.1.0/releasenotes/

If you agree, please click the "problem solved" button.