Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Firefox crashes on browse file box

  • 8 àwọn èsì
  • 3 ní àwọn ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ FredMcD

more options

Firefox 53.0 Crashes anytime I open an browse file box to upload, doesn't matter if it's facebook or photobucket etc. I have tried running in safemode andI even uninstalled Flash. I did not have this problem until 53.0 was installed, I don't even get a crash report when I look at about:crashes

Firefox 53.0 Crashes anytime I open an browse file box to upload, doesn't matter if it's facebook or photobucket etc. I have tried running in safemode andI even uninstalled Flash. I did not have this problem until 53.0 was installed, I don't even get a crash report when I look at about:crashes

Ọ̀nà àbáyọ tí a yàn

zenkai76 said

Firefox 53.0 Crashes anytime I open an browse file box to upload, doesn't matter if it's facebook or photobucket etc. I have tried running in safemode andI even uninstalled Flash. I did not have this problem until 53.0 was installed, I don't even get a crash report when I look at about:crashes

I finally found my fix! I uninstalled something like (forget the exact name) Mozilla maintenance support. After that my problem went away! Thank Goodness, it was frustrating!

Ka ìdáhùn ni ìṣètò kíkà 👍 0

All Replies (8)

more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports "on the "Help -> Troubleshooting Information" (about:support) page".

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

more options

I already said it doesn't generate a crash report....I even cleared all the old crash reports just to make sure I would have the latest, I can make it crash every time just by opening a browse file box and yet I get 0 reports. The only thing I get is "Firefox has stopped working". Then it crashes, I open it and it says "well that's embarrassing" then I can restore my tabs.

I can't even add an imagine because as soon as I hit "Browe..." I will crash.

more options

Oh yeah I even tried uninstalling/reinstalling firefox as well, also I tried clearing all the cache

more options

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

more options

FredMcD said

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

As stated in my OP, I tried safemode... I even reinstalled it and it did it with 0 addons installed.

more options

A post was flagged as Solved Problem. Please remove that flag. If you don’t, others that can help may not read this post.

Go to that message, and use the Undo link to its right.


Start your Computer in safe mode. Then start Firefox. Try Safe websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

more options

Ọ̀nà àbáyọ Tí a Yàn

zenkai76 said

Firefox 53.0 Crashes anytime I open an browse file box to upload, doesn't matter if it's facebook or photobucket etc. I have tried running in safemode andI even uninstalled Flash. I did not have this problem until 53.0 was installed, I don't even get a crash report when I look at about:crashes

I finally found my fix! I uninstalled something like (forget the exact name) Mozilla maintenance support. After that my problem went away! Thank Goodness, it was frustrating!

more options

That was very good work. Well done.

https://support.mozilla.org/en-US/kb/what-mozilla-maintenance-service

Disabling the Mozilla Maintenance Service