This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

I cant log into my emails on live.com, says cert eror yet can login via google chrome

  • 2 àwọn èsì
  • 7 ní àwọn ìṣòro yìí
  • 30 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ cor-el

PT10
PT10
more options

I log into my email via firefox.Sudenly today i get this message:

"An error occurred during a connection to mail.live.com. Invalid OCSP signing certificate in OCSP response. Error code: SEC_ERROR_OCSP_INVALID_SIGNING_CERT 

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem."

I was able to log into my email using another browser.I tried rebooting firefox- no different.Same error for all my email addresses in live.com( old hotmail address now converted to outlook) 

 Any suggestions?
I log into my email via firefox.Sudenly today i get this message: "An error occurred during a connection to mail.live.com. Invalid OCSP signing certificate in OCSP response. Error code: SEC_ERROR_OCSP_INVALID_SIGNING_CERT The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem." I was able to log into my email using another browser.I tried rebooting firefox- no different.Same error for all my email addresses in live.com( old hotmail address now converted to outlook) Any suggestions?

All Replies (2)

philipp
philipp
  • Moderator
more options

hi, we're getting a number of similar reports in the past minutes - this is a misconfiguration on microsoft's server side. if you want to, you can disable OCSP (which is a security mechanism) in the firefox options > advanced > certificates panel until MS will fix the issue.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

As another possible workaround you can temporarily toggle this pref to false on the about:config page to see if disabling OCSP Stapling works for you.

  • security.ssl.enable_ocsp_stapling = false

You can open the about:config page: via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

It is best to reset this pref via the right-click context menu to true once you are done with accessing an affected website since this is a security feature.

See also: