Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ati ti èròjà atẹ̀lélànà asì ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Trusteer doesnt work with Firefox Version 54-see info from Trusteer below

  • 1 èsì
  • 1 ní ìṣòro yìí
  • 15 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ Moses

HarleyBob
HarleyBob
more options

Please be advised that IBM Trusteer Rapport currently does not support Firefox 54. Rapport cannot protect web sessions performed in unsupported browsers and its icon might not appear in these browsers.

The issue is currently being investigated by our company experts and we expect it to be resolved in a future release of Rapport. Unfortunately, at the current stage of the investigation we do not have a definitive time frame for resolution.

As a temporary workaround, you may use Internet Explorer or Google Chrome for online banking.

In addition, please be advised that, on Windows operating systems, IBM Trusteer Rapport supports Firefox 32-bit versions only. Support for Firefox 64-bit on Windows OS may be incorporated in future releases of Rapport, but unfortunately there are no immediate plans of this kind.

We apologize for the inconvenience and will happily notify you once a permanent solution for Firefox 54 (32-bit) is available.

Sincerely,

Alex R Tier 1 Support Representative Trusteer, IBM Security Systems

Please be advised that IBM Trusteer Rapport currently does not support Firefox 54. Rapport cannot protect web sessions performed in unsupported browsers and its icon might not appear in these browsers. The issue is currently being investigated by our company experts and we expect it to be resolved in a future release of Rapport. Unfortunately, at the current stage of the investigation we do not have a definitive time frame for resolution. As a temporary workaround, you may use Internet Explorer or Google Chrome for online banking. In addition, please be advised that, on Windows operating systems, IBM Trusteer Rapport supports Firefox 32-bit versions only. Support for Firefox 64-bit on Windows OS may be incorporated in future releases of Rapport, but unfortunately there are no immediate plans of this kind. We apologize for the inconvenience and will happily notify you once a permanent solution for Firefox 54 (32-bit) is available. Sincerely, Alex R Tier 1 Support Representative Trusteer, IBM Security Systems

All Replies (1)

Moses
Moses
  • Moderator
more options

LOL, when IBM releases an update for Trusteer on time with Firefox updates, let me know.

Locking as off-topic and just because it's a well known fact that IBM can't be bothered to release an update on time.

Ti ṣàtúnṣe nípa Moses