This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

when I login to my google account, I cannot open my settings, also a download opens everytime I go to gmail

  • 1 èsì
  • 1 ní ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ ddtudoran

hooch_i_ming
hooch_i_ming
more options

when I gmail, or also google translator, a download opens. I have free download manager 5 installed plus the firefox extension. it offers me to download the html page. I shut it, I'm in, everytime I click an email, it happens again. also, I cannot open my google account settings. its just a blank page. In chrome I have no issue, I installed chrome just for this now. In FF56 I had no issue, just now, in FF57.

when I gmail, or also google translator, a download opens. I have free download manager 5 installed plus the firefox extension. it offers me to download the html page. I shut it, I'm in, everytime I click an email, it happens again. also, I cannot open my google account settings. its just a blank page. In chrome I have no issue, I installed chrome just for this now. In FF56 I had no issue, just now, in FF57.

All Replies (1)

ddtudoran
ddtudoran
more options

Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.