This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

thunderbird - i can send emails but one addressee only - does not receive

  • 1 èsì
  • 1 ní ìṣòro yìí
  • 9 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ Matt

brumer
brumer
more options

see above - all other addresses receive, we have checked spam folder and other folders in the one address - it is not in spam or blocked =- what else should I check on my email or his

see above - all other addresses receive, we have checked spam folder and other folders in the one address - it is not in spam or blocked =- what else should I check on my email or his

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Please add the troubleshooting information to your post (make sure to identify the account that is not receiving mail.) To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?