When did the problem start? Has the keyboard usually worked?

It's from the starting, from October 2017

Hi,

Would you give this a try :

Type in the address bar about:config (press Enter) (promise to be careful, if asked)

Type in the search bar : ui.osk

and look for the preferences :

ui.osk.enabled and set its value to true

ui.osk.detect_physical_keyboard and set its value to false

Then close and restart Firefox.

Does that work  ?

All values are true by default (please check the screenshot) but it's not working in PC mode.

On screen keyboard is working properly in chrome but don't know why it is not working in Mozilla

Anuj1992 said

All values are true by default (please check the screenshot) but it's not working in PC mode.

Would you please look at my post again - it says :

ui.osk.detect_physical_keyboard and set its value to false

sorry for the mistake. I did all changes but it's not working

Anuj1992 said

sorry for the mistake.

Don't worry about it - I make mistakes all the time ......

I found this :

https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/fall-update-has-broken-the-on-screen-keyboard-on/749c8adc-aa9c-48f9-90cf-edd2b4b82966?auth=1