In order for us to better investigate this issue you need to add a little more non-personal information. Please add the troubleshooting information to your post. To find the Troubleshooting information: * Open '''Help''' (or click on three-line-icon and select '''Help'''). * Choose '''Troubleshooting Information'''. * Clear the check box '''Include account names'''. * Use the button '''Copy text to clipboard''' to select all. * Paste this into your reply to this post.