This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Changed my username and password(comcast and Tbird) now when Tbird asks for a password for my old username and passwords old and new won't work

  • 1 èsì
  • 1 ní ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ christ1

more options

I thought I'd change my Comcast username to something else and ended up changing my Comcast password as well, all that works now with Comcast account, so I also needed to change the info in Tbird to reflect what I changed in Comcast. Now when I send test mail Comcast receives mail, but Thunderbird shows window 'Sending of username did not succeed. Mail server mail.comcast.net responded: [AUTH] Authentication failed.' and next window to popup asks for password but for old username and I've tried all passwords possible(2) and they won't work. What did i do ? I so like using Tbird better than Comcast mail.

I thought I'd change my Comcast username to something else and ended up changing my Comcast password as well, all that works now with Comcast account, so I also needed to change the info in Tbird to reflect what I changed in Comcast. Now when I send test mail Comcast receives mail, but Thunderbird shows window 'Sending of username did not succeed. Mail server mail.comcast.net responded: [AUTH] Authentication failed.' and next window to popup asks for password but for old username and I've tried all passwords possible(2) and they won't work. What did i do ? I so like using Tbird better than Comcast mail.

All Replies (1)

more options

Sounds like you created a new Comcast account. Run the Thunderbird new account wizard to set up the new account in Thunderbird. https://support.mozilla.org/kb/automatic-account-configuration