This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

What is the problem with Mozilla and XFINITY/Comcast e-mail?

  • 5 àwọn èsì
  • 1 ní ìṣòro yìí
  • 2 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ Shadow110

more options

Normally, I can access my Comcast e-mail account. Sometimes, like now, when I sign in the e-mail portion will not load; I not been able to access my e-mail account on my PC all day and I need to. Yes, it works fine on my IPhone. It's not Comcast. The night before I had no problem; a few hours later, no joy. Once in a while this cycle happens. This one is lasting a long time. Why?

Normally, I can access my Comcast e-mail account. Sometimes, like now, when I sign in the e-mail portion will not load; I not been able to access my e-mail account on my PC all day and I need to. Yes, it works fine on my IPhone. It's not Comcast. The night before I had no problem; a few hours later, no joy. Once in a while this cycle happens. This one is lasting a long time. Why?

All Replies (5)

more options

Magically, it has now fixed itself...again. Thank you.

more options

Hi, sorry had down time. Ummm maybe it was the update to ver 59 but nothing done on this end. For future you can check here http://downdetector.com/ to see if anyone is reporting downtime in your area. Above has many companies.

Glad it fixed itself.

If this issue is solved Could you Please Mark Your Answer as the Solution.

more options

Hi, also it was Microsoft Patch Tuesday. It could have been a update your got from them that stopped you or fixed you.

more options

The problem is back. More intermittent than ever. Did restore; no joy. Turned off Microsoft. On Windows task manager, when I access the e-mail website for Comcast/Xfinity, Firefox goes berserk with numerous processes (6 or 7) running and one always zooming up to well over a million. A glass of sherry (in me) did not help either.

more options

donegalgeorge said

The problem is back. More intermittent than ever. Did restore; no joy. Turned off Microsoft. On Windows task manager, when I access the e-mail website for Comcast/Xfinity, Firefox goes berserk with numerous processes (6 or 7) running and one always zooming up to well over a million. A glass of sherry (in me) did not help either.

Hi, lol, might have need 2.

  • Repair System Registry and Files

Find the Dos Prompt Right Click and Run as Administrator then : Copy/Paste to Dos Window : SFC /Scannow (SFC <space>/Scannow) then hit Enter Note : DISM goes up to Microsoft for new ones on Win10, SFC uses local files.

Since it is intermittent will be hard to pin down so take your time with checking your extensions : Please Refresh but do this 1st: Delete your Cookies and Cache and TEST.

then

TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...:

If is your Profile :

Note: Any customization will revert back to default, you will also need to reinstall Extensions.

Please let us know if this solved your issue or if need further assistance.