This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Why can't I delete the final 35KB of cache?

  • 3 àwọn èsì
  • 3 ní àwọn ìṣòro yìí
  • 7 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ FredMcD

more options

I know how to delete cache contents. Every time I exit the Firefox browser, and in preparation to turn off my PC, I access Options/Privacy & Security, and then clear all History (Everything, all fields selected), clear all Site Data, and then click Clear Now to clear all Cached Web Content. Recently that final step has failed to clear the last 35KB of cached web content.

Why? What has changed? Why would Mozilla think that I want to keep some content cached when I clearly want to clear all of it? What must I do to remove all cached web content?

Thank you,

Kate

I know how to delete cache contents. Every time I exit the Firefox browser, and in preparation to turn off my PC, I access Options/Privacy & Security, and then clear all History (Everything, all fields selected), clear all Site Data, and then click Clear Now to clear all Cached Web Content. Recently that final step has failed to clear the last 35KB of cached web content. Why? What has changed? Why would Mozilla think that I want to keep some content cached when I clearly want to clear all of it? What must I do to remove all cached web content? Thank you, Kate
Ìsopọ̀ yíyà aṣàfihàn

Ọ̀nà àbáyọ tí a yàn

Sometimes the problem is corrupt files. Removing them is the only solution.

Ka ìdáhùn ni ìṣètò kíkà 👍 0

All Replies (3)

more options

Location of the cache/cache2 folder; Windows: *C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\ Mac: ~/Library/Caches/Firefox/Profiles/ Linux: ~/.cache/mozilla/firefox/

Close Firefox. Open your file browser to the above, and remove the folder.

more options

It would still have been very useful to have an answer about the why. If this behavior has been implemented there must have been a reason, which would have been useful to know before hacking as suggested to bypass that behavior.

more options

Ọ̀nà àbáyọ Tí a Yàn

Sometimes the problem is corrupt files. Removing them is the only solution.