This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

I have 2 gmail accounts. TB recognises 1 account PW but not the other?

  • 2 àwọn èsì
  • 1 ní ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ beeebeee

more options

Using a MACBOOKPRO 10.11.6. Recently changed 2 GMAIL passwords. Same procedure for both. TB recognises the PW for one of the accounts but not the other. I have my GMAIL set to allow insecure apps. I have tried the old password in case it didn't change. I've tried using the same PW for both accounts, didn't work. Must be an answer to this?

Using a MACBOOKPRO 10.11.6. Recently changed 2 GMAIL passwords. Same procedure for both. TB recognises the PW for one of the accounts but not the other. I have my GMAIL set to allow insecure apps. I have tried the old password in case it didn't change. I've tried using the same PW for both accounts, didn't work. Must be an answer to this?

Ọ̀nà àbáyọ tí a yàn

Thunderbird does not "recognise" your email password, your providers server does. Go to gmail and log into your account there. Figure out what your email password actually is. While you are there make sure you set Less Secure Apps for both account and not just the one that works. Once you know what your password is and it works there come back to Thunderbird.

Go to Options-Security-Passwords-Saved Passwords Click Show Passwords. What have to saved there for Thunderbird to use? If the saved password is not correct right click it and select Edit Password.

Ka ìdáhùn ni ìṣètò kíkà 👍 1

All Replies (2)

more options

Ọ̀nà àbáyọ Tí a Yàn

Thunderbird does not "recognise" your email password, your providers server does. Go to gmail and log into your account there. Figure out what your email password actually is. While you are there make sure you set Less Secure Apps for both account and not just the one that works. Once you know what your password is and it works there come back to Thunderbird.

Go to Options-Security-Passwords-Saved Passwords Click Show Passwords. What have to saved there for Thunderbird to use? If the saved password is not correct right click it and select Edit Password.

more options

Thankyou! Less secure apps was only turned on in one account.