This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Firefox doesn't show min, max, and close button and crashes

  • 3 àwọn èsì
  • 1 ní ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ Wesley Branton

more options

Firefox keeps crashing lately randomly, more often when on pages with video playing but on regular pages too. Crash report freezes some times too. Now the tittle bar doesn't show the min, max, and close button. (Attached picture)

Firefox keeps crashing lately randomly, more often when on pages with video playing but on regular pages too. Crash report freezes some times too. Now the tittle bar doesn't show the min, max, and close button. (Attached picture)
Ìsopọ̀ yíyà aṣàfihàn

Ọ̀nà àbáyọ tí a yàn

I just switched my GPU from NVidia to AMD. It seems like the issue was an incorrect uninstall of the previous drivers. I uninstall all graphics drivers an did a fresh install. Seems everything is back to normal.

Ka ìdáhùn ni ìṣètò kíkà 👍 0

All Replies (3)

more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx57

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

more options

Ọ̀nà àbáyọ Tí a Yàn

I just switched my GPU from NVidia to AMD. It seems like the issue was an incorrect uninstall of the previous drivers. I uninstall all graphics drivers an did a fresh install. Seems everything is back to normal.

more options

I am glad to hear that your problem has been resolved.

Thank you for contacting Mozilla Support.