We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

I get the following error message since 29.7.2018: We safely aborted the connection on "push.services.mozilla.com" because it was infected by "URL: Mal".

  • 5 àwọn èsì
  • 1 ní ìṣòro yìí
  • 2 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ Peter_55

more options

Windows 7, 32bit, Firefox 61.01

Windows 7, 32bit, Firefox 61.01

Ọ̀nà àbáyọ tí a yàn

Avast was having a false positive on that URL. Avast is a pretty low quality Anti-virus, I suggest uninstalling it and using Microsoft Security essentials and a monthly malwarebytes scan.

Ka ìdáhùn ni ìṣètò kíkà 👍 0

All Replies (5)

more options

How/when does this show up?

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

more options

Did that warning screen show up with phone support numbers? If so . . . .

. Whenever you get a message / popup like that;

DO NOT USE ANY OF THE PROVIDED LINKS OR ANY PHONE NUMBERS ! !

Such messages are only Spam that could lead you to Fake Support. Not only can they damage or hack your system, they charge you to do so.

You can report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}

more options

Thank's for the Tipps. Virus scan I have done, without result. All add-ons are exclusively from Mozilla and have been running for quite some time without any problems. Meanwhile, the message no longer appears, so I can not determine where the cause was. Nevertheless, many thanks for the quick answer.

more options

Ọ̀nà àbáyọ Tí a Yàn

Avast was having a false positive on that URL. Avast is a pretty low quality Anti-virus, I suggest uninstalling it and using Microsoft Security essentials and a monthly malwarebytes scan.

more options

Tyler Downer said

Avast was having a false positive on that URL. Avast is a pretty low quality Anti-virus, I suggest uninstalling it and using Microsoft Security essentials and a monthly malwarebytes scan.

Uhps, ok and thanks