This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

why is my Firefox disappearing - even after I reinstall it?

  • 1 èsì
  • 1 ní ìṣòro yìí
  • 17 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ cor-el

Bellen805
Bellen805
more options

Yesterday, the Firefox icon on the task bar turned into what looked like a blank sheet of paper. When I closed Firefox the icon disappeared. I have reinstalled Firefox multiple times and it works until I shut it down - then the icon on the task bar disappears. So I search for Firefox on my computer and click on it and then I get a message which says to install the latest version. Then I get a message to close the other version of Firefox which is running - but there isn't any.

Yesterday, the Firefox icon on the task bar turned into what looked like a blank sheet of paper. When I closed Firefox the icon disappeared. I have reinstalled Firefox multiple times and it works until I shut it down - then the icon on the task bar disappears. So I search for Firefox on my computer and click on it and then I get a message which says to install the latest version. Then I get a message to close the other version of Firefox which is running - but there isn't any.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

What security software do you have?

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.