This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Firefox deletes some downloads when closed

  • 1 èsì
  • 1 ní ìṣòro yìí
  • 2 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ FredMcD

Kev914
Kev914
more options

If I download a video and it fails and then I re-download and it is successful the second time, Firefox will delete the good download when you close the browser. This has happened over and over again. It easily repeatable. Today I was downloading a video and it was going very slow, so I cancelled it and then I downloaded it again. (I didn't pause or restart, I started a new download. It had the same name as the cancelled download.) Later, I closed the browser. I didn't think it would delete the downloaded file in this case, because I had just cancelled it and restarted. But I thought I should check, and sure enough...the successful download was gone.

The only way I know of to subvert this behavior is to delete the failed (and apparently cancelled) download from the download history and then re-download the file.

If I download a video and it fails and then I re-download and it is successful the second time, Firefox will delete the good download when you close the browser. This has happened over and over again. It easily repeatable. Today I was downloading a video and it was going very slow, so I cancelled it and then I downloaded it again. (I didn't pause or restart, I started a new download. It had the same name as the cancelled download.) Later, I closed the browser. I didn't think it would delete the downloaded file in this case, because I had just cancelled it and restarted. But I thought I should check, and sure enough...the successful download was gone. The only way I know of to subvert this behavior is to delete the failed (and apparently cancelled) download from the download history and then re-download the file.

All Replies (1)

FredMcD
FredMcD
more options

Suggestions: Before closing the browser, move/copy the file somewhere else.

If you have a failed download and want to try again, first, delete the bad file, or use a different name for the retry. +++++++++++++++++++++++++++++++++++++++ Firefox should not be deleting any files except its own.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?