This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Playback error on Netflix. Firefox 67 32 bits linux OS. Widevine 4.10.1196.0. OpenH264 video codec 1.7.1

  • 1 èsì
  • 1 ní ìṣòro yìí
  • 9 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ Wesley Branton

more options

Can't play videos on Netflix. Keep getting the same error. Playback error Code: F7701-1003.

Firefox 67 32 bits linux OS. Widevine 4.10.1196.0 OpenH264 video codec 1.7.1

Can't play videos on Netflix. Keep getting the same error. Playback error Code: F7701-1003. Firefox 67 32 bits linux OS. Widevine 4.10.1196.0 OpenH264 video codec 1.7.1

All Replies (1)

more options

Netflix outlines the issue here. They have both Mac and Windows steps listed, but since all of the steps are done in the browser, they apply to any operating system. You will have no problem following the Windows-based instructions on Linux.

You will want to ensure that the Play DRM content option in Firefox is enabled and that the Widevine Content Decryption Module provided by Google, Inc plugin is set to Always Activate.

If that doesn't help, try running Firefox in Safe Mode. This will ensure that there are no extensions that are causing the issue.

Finally, if you installed Firefox from your Linux distribution's package manager, try replacing it with the version of Firefox provided by Mozilla.

Hope this helps.