This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Cannot get computer to recognize Android phone

  • 1 èsì
  • 1 ní ìṣòro yìí
  • 3 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ cor-el

more options

My Dell laptop is not recognizing my Android phone. I have tried all of the steps to sync multiple times on both the laptop and phone, but I cannot get the phone to show up in the recognize device list. However, the computer does show up on the phone. Nothing is syncing to the computer and it is getting frustrating as all the solutions provided in support have failed me.

My Dell laptop is not recognizing my Android phone. I have tried all of the steps to sync multiple times on both the laptop and phone, but I cannot get the phone to show up in the recognize device list. However, the computer does show up on the phone. Nothing is syncing to the computer and it is getting frustrating as all the solutions provided in support have failed me.

All Replies (1)

more options

Did you check the last Sync date via the Setting menu?

Did you try to disconnect and reconnect to Sync on the phone?

Firefox on mobile doesn't have a Sync log unlike Firefox on desktop, so you can't check for issues.