This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

My firefox

  • 3 àwọn èsì
  • 1 ní ìṣòro yìí
  • 4 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ Maria Allen

more options

Recently I had to reset my system and now I am trying to reset my Firefox my account on my laptop, but now I receive an error message saying that my password is incorrect. However, I have no problems accessing my account through my phone. I have looked all over for my key so that I can retrieve my Firefox information so that I do not loose it. Is there a way for my connect my iOS phone to my laptop and regain my Firefox that way?

Recently I had to reset my system and now I am trying to reset my Firefox my account on my laptop, but now I receive an error message saying that my password is incorrect. However, I have no problems accessing my account through my phone. I have looked all over for my key so that I can retrieve my Firefox information so that I do not loose it. Is there a way for my connect my iOS phone to my laptop and regain my Firefox that way?

All Replies (3)

more options

The only way to retrieve your information on the computer is by changing the password from your phone first and then log in on your computer with the new password without losing any data.

more options

Do I do this through my Firefox app or do I pull up the Firefox website directly on my phone to change my password? You also stated that once I make this change to the password I will be able to retrieve all my information that I had originally on my computer with the new password? Correct?

more options

Recently I had to reset my system and now I am trying to reset my Firefox my account on my laptop, but now I receive an error message saying that my password is incorrect. However, I have no problems accessing my account through my phone. I have looked all over for my key so that I can retrieve my Firefox information so that I do not loose it. Is there a way for my connect my iOS phone to my laptop and regain my Firefox that way? I really appreciate some help with this please. I have tried to reset my password through the and website on my phone and it keeps asking me for a recovery key, which I don't remember where I saved it. ↑ Show less