Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

An error occurred while sending mail.

  • 1 èsì
  • 1 ní ìṣòro yìí
  • 12 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ День сумо

more options

An error occurred while sending mail. The mail server responded: 550 5.7.1 Your IP xx.xx.xxx.xxx has exceeded its sending limit per Optimum's Acceptable Use Policy - https://www.optimum.net/pages/Privacy/AUP.html. Please verify that your email address is correct in your account settings and try again. Emails occasionally go through then error message returns.

An error occurred while sending mail. The mail server responded: 550 5.7.1 Your IP xx.xx.xxx.xxx has exceeded its sending limit per Optimum's Acceptable Use Policy - https://www.optimum.net/pages/Privacy/AUP.html. Please verify that your email address is correct in your account settings and try again. Emails occasionally go through then error message returns.

Ti ṣàtúnṣe nípa James

All Replies (1)

more options

Hello there

We have read your mail. We try to help you.


Yes, the problem arises as to whether the e-mails can normally be sent and every once in a while the error is reported again.

this also gets worse because it is indeed possible.

The code actually contains that the use of the server through which e-mail is sent suffers from spam and other virus-related topics.

The service provider is protected from the outside for these.

You can certainly check the antivirus well if possible, this also applies to firewalls etc.



Please read this article

http://kb.mozillazine.org/5.7.1_Unable_to_relay

I will look further into thunderbird for you.


Can you explain how long you have had this and what type of computer do you have?

What is the provider with you? Is this a well-known brand name? And where for your using the mails for? Is it a single reciever of this mail s or large groups or internal group?.


Can you contact receivers if possible? Especially under the moderator function.


Get a good antivirus soon as possible. It s about a cause : security leak or error type.(as reported). no permission from the other side to receive data such as emails etc.




Mail us back please.

Greetings Firefox Volunteer

Ti ṣàtúnṣe nípa День сумо