This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

MAC Your Firefox profile cannot be loaded. It may be missing or inaccessible (Already deleted Profiles file/folder and cleared cache, no avail). how to fix?

  • 13 àwọn èsì
  • 2 ní àwọn ìṣòro yìí
  • 31 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ FredMcD

more options

Alright, I use Firefox like normal, but sometime today it stopped working, I get "Your Firefox profile cannot be loaded. It may be missing or inaccessible" error, I looked it up using safari, followed every possible interpretation of the instructions to no avail, I deleted the profiles folder and file, in both cache, and application support, on both my user folder and global HDD folder, no fix whatsoever, I don't know why this isn't working (yes I checked the hidden files, I searched my entire HDD and found no results for anything remotely named "Profile"/"Profiles" and I don't know what else to say.

I have checked: Application support (on every user) & Cache (on every user)

I don't know what's up, I also reinstalled Firefox after deleting everything related to it and I just don't know.

Alright, I use Firefox like normal, but sometime today it stopped working, I get "Your Firefox profile cannot be loaded. It may be missing or inaccessible" error, I looked it up using safari, followed every possible interpretation of the instructions to no avail, I deleted the profiles folder and file, in both cache, and application support, on both my user folder and global HDD folder, no fix whatsoever, I don't know why this isn't working (yes I checked the hidden files, I searched my entire HDD and found no results for anything remotely named "Profile"/"Profiles" and I don't know what else to say. I have checked: Application support (on every user) & Cache (on every user) I don't know what's up, I also reinstalled Firefox after deleting everything related to it and I just don't know.
Ìsopọ̀ yíyà aṣàfihàn

Ọ̀nà àbáyọ tí a yàn

The problem fixed itself when I updated to Mac OS X 10.15, I think it had something to do with firefox not having permission to write the profiles folder and file

Ka ìdáhùn ni ìṣètò kíkà 👍 0

All Replies (13)

more options
more options

FredMcD said

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Tried profile manager (both by clicking on Firefox and via terminal) and I got the profile error so I couldn't try that, I read every link you gave me and followed every possible interpretation of the instructions (as I said originally) I didn't even have a "Mozilla" folder in ~/Library so I couldn't look in there, so I still can't use Firefox, thanks though

more options

I called for more help.

What's your computer system and Firefox version?

more options

FredMcD said

I called for more help. What's your computer system and Firefox version?

Computer: MacOS X (10.14.6) (MacBook Pro) Firefox: Mozilla Firefox 76.0.1 (Had to use the terminal to find Firefox version, and I reinstalled Firefox last night so it should be fully updated)

more options

I'm in the exact same boat with 10.11.6.

Also tried 76.0.1. All options exhausted.

more options

I think it may have to do with the new update, though my internet is slow so the download keeps timing out when I try to download the update, I'll keep trying, if that works I will say so, since all my apps have had issues creating files since the update was published, so I think apple may of changed all the permissions on my Mac so apps cannot change anything without the update, since apple did slow down old iPhones to force people to buy new ones I wouldn't put purposely causing issues above them, if someone could tell me how to give Firefox permissions to write files I will try that, I just don't know how to do that, otherwise I will keep trying to download the update and see if that fixes anything

more options

Download the full installer from
Download Firefox For All languages And Systems {web link}

more options

Ọ̀nà àbáyọ Tí a Yàn

The problem fixed itself when I updated to Mac OS X 10.15, I think it had something to do with firefox not having permission to write the profiles folder and file

more options

That was very good work. Well Done.

more options

My Mid-2009 mac won't let me update to 10.15 so I guess good bye firefox :(

Must be a write permissions for Firefox. Just don't understand why it changed since I hadn't done any updates.

more options

HawkEye
Please go to the top of any support.mozilla.org web page and use the Get Community Support link: https://support.mozilla.org/en-US/questions/new

Select the product for what the problem is (Firefox or whatever). Now select the category for the problem. At the bottom is Other.

Describe the problem in brief (one line). Then press <enter>. The website will display any prior posts that might help you. If nothing on the list can help, at the bottom press the button; None Of These Solve My Problem.

Now enter all the relative information on the problem. At the bottom of this, you can Add Images.

Under this is Troubleshooting Information. Please press the Share Data button. This will let us look at your system details. No Personal Information Is Collected.

more options

FredMcD

I had posted My Issue 4 days prior to this thread, perhaps I did it wrong (first time community user). Can I add the Share Data to my existing question?

Thanks for your help in advance.

more options

I posted at https://support.mozilla.org/en-US/questions/1286289
Please continue there.