This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Firefox crashing

  • 3 àwọn èsì
  • 1 ní ìṣòro yìí
  • 6 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ cor-el

more options

Hi, my Firefox started crashing regularly the past few days, to the point where it started crashing immediately upon opening. I uninstalled and reinstalled, which did not fix the problem. I then tried staring Firefox in safe mode, which did not fix it either. Any ideas on how to solve this? Here are some of the crash report codes I received:

bp-fbda3586-33a3-4387-bd50-5487b0200627	6/27/2020 2:39 PM
bp-39f24fb2-78a9-4fc3-ad59-946e90200627	6/27/2020 2:39 PM
bp-45c3e242-4f71-4680-afbc-464e70200627	6/27/2020 2:39 PM
bp-e3d6933b-9e89-429c-b8c8-1a9290200627	6/27/2020 2:39 PM
bp-bfaafaa6-2ee4-4e9e-9a28-613ab0200627	6/27/2020 2:39 PM
bp-0ce37abf-5b38-47b9-bef7-8841b0200627	6/27/2020 2:39 PM
bp-f0d5b215-3310-4bc2-81e3-03e090200627	6/27/2020 2:39 PM
bp-0936f604-364e-433f-9ecd-7fbc70200627	6/27/2020 2:39 PM
bp-c04adac8-caee-4e90-8060-e9c340200627	6/27/2020 2:39 PM
bp-3a28bfcf-19df-48ea-b3e5-93ad70200627	6/27/2020 2:39 PM
bp-0da07899-58cc-4a8b-a92b-7737b0200627	6/27/2020 2:39 PM
bp-77bd7b4c-584f-4f42-a3af-7b6d00200627	6/27/2020 1:52 PM
bp-bbcb1e69-aa2b-44ee-8a6d-b55770200626	6/26/2020 1:40 PM
bp-d144c8a6-328d-4084-beed-997d10200626	6/26/2020 12:08 PM
bp-5ba8e59e-d572-41a5-8cd0-5fc540200623	6/22/2020 9:27 PM

Thank you, Matt

Hi, my Firefox started crashing regularly the past few days, to the point where it started crashing immediately upon opening. I uninstalled and reinstalled, which did not fix the problem. I then tried staring Firefox in safe mode, which did not fix it either. Any ideas on how to solve this? Here are some of the crash report codes I received: <pre>bp-fbda3586-33a3-4387-bd50-5487b0200627 6/27/2020 2:39 PM bp-39f24fb2-78a9-4fc3-ad59-946e90200627 6/27/2020 2:39 PM bp-45c3e242-4f71-4680-afbc-464e70200627 6/27/2020 2:39 PM bp-e3d6933b-9e89-429c-b8c8-1a9290200627 6/27/2020 2:39 PM bp-bfaafaa6-2ee4-4e9e-9a28-613ab0200627 6/27/2020 2:39 PM bp-0ce37abf-5b38-47b9-bef7-8841b0200627 6/27/2020 2:39 PM bp-f0d5b215-3310-4bc2-81e3-03e090200627 6/27/2020 2:39 PM bp-0936f604-364e-433f-9ecd-7fbc70200627 6/27/2020 2:39 PM bp-c04adac8-caee-4e90-8060-e9c340200627 6/27/2020 2:39 PM bp-3a28bfcf-19df-48ea-b3e5-93ad70200627 6/27/2020 2:39 PM bp-0da07899-58cc-4a8b-a92b-7737b0200627 6/27/2020 2:39 PM bp-77bd7b4c-584f-4f42-a3af-7b6d00200627 6/27/2020 1:52 PM bp-bbcb1e69-aa2b-44ee-8a6d-b55770200626 6/26/2020 1:40 PM bp-d144c8a6-328d-4084-beed-997d10200626 6/26/2020 12:08 PM bp-5ba8e59e-d572-41a5-8cd0-5fc540200623 6/22/2020 9:27 PM </pre> Thank you, Matt

Ti ṣàtúnṣe nípa cor-el

All Replies (3)

more options

hello manserm,


  • Fix 1: Update Firefox. Making sure Firefox on your computer is up to date can be your first step to troubleshoot the Firefox crashing problem.
  • Fix 2: Clear Firefox cache. ...
  • Fix 3: Update your drivers. ...
  • Fix 4: ...
  • Fix 5: Update Windows. ...
  • Fix 6: Check for viruses. ...
  • Fix 7: Reinstall Firefox.
    * Update Firefox
  • Click the menu, ≡ button , click. Help and select About Firefox.
  • The About Mozilla Firefox Firefox window opens. Firefox will check for updates and download them automatically.
  • When the download is complete, click Restart to update Firefox.

* Clear Firefox cache.

  • Click the menu, ≡ button , click. Help and select Options.
  • Select the Privacy & Security panel and go to the Cookies and Site Data section.
  • Click the Clear Data… button. The Clear Data dialog will appear. ...
  • Click Clear

Disable Firefox add-ons.

  • Open Internet Explorer, select the Tools button , and then select Manage add-ons.
  • Under Show, select All add-ons and then select the add-on you want to turn off.
  • Select Disable, and then Close.

i hope resloved your problem then reply back to me,

Thank you!

Ti ṣàtúnṣe nípa ARMAN KHAN

more options

Many of the crash reports look to be memory (or lack of) issues.

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down


MemTest LAST UPDATED : 27/09/2013
Could you please run a tool from http://memtest.org/
in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.


Do you let Windows handle the page file or did you set a fixed size ?

If you use a fixed size for the page file then try the former and let Windows handle the page file.

more options

Are you running the profiler when this happens ?

You can try to decrease the profiler's buffer size.

  • Bug 1612799 - Crash in [@ OOM | large | mozalloc_abort | mozalloc_handle_oom | moz_xmalloc | ChunkedJSONWriteFunc::AllocChunk]