Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Cannot create new firefox account using old secondary email

  • 1 èsì
  • 1 ní ìṣòro yìí
  • 6 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ user2910055

more options

Hey there,

I have Firefox account, lets call it account One which had both primary and secondary emails. I deleted secondary email from the account One and now trying to register new Firefox account, lets call it account Two, using that email address. Firefox still recognizes that email as secondary email even though it was removed from the account One.

What can I do in this case?

Thank you :)

Hey there, I have Firefox account, lets call it account One which had both primary and secondary emails. I deleted secondary email from the account One and now trying to register new Firefox account, lets call it account Two, using that email address. Firefox still recognizes that email as secondary email even though it was removed from the account One. What can I do in this case? Thank you :)

All Replies (1)

more options

Ok, the solution is to register FF account with any address, then add email address, that you want to be primary, as secondary, then swap them making secondary email address primary.