This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Cookie selection problem

  • 1 èsì
  • 1 ní ìṣòro yìí
  • 9 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ Scribe

lussej
lussej
more options

If I, for example use Google as search engine, it always requires me to accept cookies. Then if I have accepted the cookies and go to one of the found pages, read it and go back to the search, Firefox tries to load the same popup window again, but fails. When I open a new tab and reenter the search phrase, the same window for accepting cookies appears. I think this problems have appeared after the latest update to version 82.0.3; not sure if I have changes some preference. My compter is an old MacBookPro with OS 10.13.6. In previous versions, I have been asked now and then to accept google's privacy rules. The similar problems appears for other sites, for example sanoma.com, where I have chosen to accept only the necessary cookies, not third party, analytics, etc. When I open a link and go back, the same question appears again, but for these sites it does not hang up, as in the google case. I mostly use private browsing window, and have better privacy and similar extensions activated.

If I, for example use Google as search engine, it always requires me to accept cookies. Then if I have accepted the cookies and go to one of the found pages, read it and go back to the search, Firefox tries to load the same popup window again, but fails. When I open a new tab and reenter the search phrase, the same window for accepting cookies appears. I think this problems have appeared after the latest update to version 82.0.3; not sure if I have changes some preference. My compter is an old MacBookPro with OS 10.13.6. In previous versions, I have been asked now and then to accept google's privacy rules. The similar problems appears for other sites, for example sanoma.com, where I have chosen to accept only the necessary cookies, not third party, analytics, etc. When I open a link and go back, the same question appears again, but for these sites it does not hang up, as in the google case. I mostly use private browsing window, and have better privacy and similar extensions activated.

All Replies (1)

Scribe
Scribe
more options

Hi, it's probably caused by you using Private Browsing which doesn't save cookies: Private Browsing - Use Firefox without saving history

If it isn't that, it may be caused by one of your extensions: Hold down the Option key when you start Firefox to start in Safe Mode. More - Diagnose Firefox issues using Troubleshoot Mode.

If it's OK in Safe Mode, disable any theme or extensions you have - 3-bar menu > Add-ons > Themes/Extensions, then restart Firefox; now if it's still OK, re-enable them one by one until you find the culprit. You may need to restart Firefox after enabling some extensions.

If your question is resolved by this or another answer, please help other users by marking the best reply as Solved. Thank you!