This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Email Not Downloading Into Inbox

  • 3 àwọn èsì
  • 1 ní ìṣòro yìí
  • 6 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ Wayne Mery

more options

Thunderbird updated a couple of days ago and ever since then, one of my accounts is downloading the same single email every time I check for mail. It will say it is downloading "1 of xxx" and then load the same one (something from 12/5 at 10:31 am) and then stop after the one email appears. If I hit Get Messages again, the exact same thing happens. I can send email, but incoming emails are not downloading to my inbox. (I use Thunderbird for two other accounts and they are fine. It is only this one account.) Does anyone know how to resolve this issue?

Thunderbird updated a couple of days ago and ever since then, one of my accounts is downloading the same single email every time I check for mail. It will say it is downloading "1 of xxx" and then load the same one (something from 12/5 at 10:31 am) and then stop after the one email appears. If I hit Get Messages again, the exact same thing happens. I can send email, but incoming emails are not downloading to my inbox. (I use Thunderbird for two other accounts and they are fine. It is only this one account.) Does anyone know how to resolve this issue?
Ìsopọ̀ yíyà aṣàfihàn

Ọ̀nà àbáyọ tí a yàn

hi, some AV/FW/SS (anti-virus, firewall, security-suite software) intercepts communicaiton with mail-servers, which is not a secure or privacy friendly function, please disable your AV/FW/SS mail-proteciton feats, here, but if it has EXCEPTION sub-option, then add your (IMAP/PO3 & SMTP) mail-server address into the EXCEPTION / EXCLUSION list & try again TB.

why only one out of your three mail-accounts in TB is not-working, supporters here need to know, what MSP/ISP is used by that one, provide more info.

make sure mail-server address, protocol, auth-methos, port, etc are exactly right/correct, what your ISP/MSP tells you to set.

many ISP/MSP recently upgrade their server side systems, you may need to use SMK (secure mail key) or Oauth2 based acceess.

there are TB addon/extension, to remove Duplicates, use one of such.

Ka ìdáhùn ni ìṣètò kíkà 👍 1

All Replies (3)

more options

Ọ̀nà àbáyọ Tí a Yàn

hi, some AV/FW/SS (anti-virus, firewall, security-suite software) intercepts communicaiton with mail-servers, which is not a secure or privacy friendly function, please disable your AV/FW/SS mail-proteciton feats, here, but if it has EXCEPTION sub-option, then add your (IMAP/PO3 & SMTP) mail-server address into the EXCEPTION / EXCLUSION list & try again TB.

why only one out of your three mail-accounts in TB is not-working, supporters here need to know, what MSP/ISP is used by that one, provide more info.

make sure mail-server address, protocol, auth-methos, port, etc are exactly right/correct, what your ISP/MSP tells you to set.

many ISP/MSP recently upgrade their server side systems, you may need to use SMK (secure mail key) or Oauth2 based acceess.

there are TB addon/extension, to remove Duplicates, use one of such.

more options

See https://support.mozilla.org/en-US/questions/1317235

Is this message actually from Amazon or is it spam impersonating Amazon?