This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Thunderbird Problem

  • 1 èsì
  • 1 ní ìṣòro yìí
  • 6 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ sfhowes

more options

Thunderbird: smtphm.sympatico.ca--connection to outgoing server times out when trying to send emails. Has been happening for several days. Thanks very much for any help!

Thunderbird: smtphm.sympatico.ca--connection to outgoing server times out when trying to send emails. Has been happening for several days. Thanks very much for any help!

All Replies (1)

more options

What are your settings? The recommended ones are: smtphm.sympatico.ca on 587, STARTTLS, authentication = normal password, User Name = email address. If you have those, what are the antivirus mail scan settings? Timeouts are often caused by AV scanning outgoing mail. The TB profile folder should be excluded in AV settings.