We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Firefox crashes

  • 4 àwọn èsì
  • 1 ní ìṣòro yìí
  • 54 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ FredMcD

more options

Hello,

Firefox crashes on startup since version 89. The crash doesn't happen in Troubleshoot Mode.

I have tried everything following "The problem does not occur in Troubleshoot Mode" on this page, but it does not help. https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems#w_the-problem-does-not-occur-in-troubleshoot-mode

Submitted Crash Reports Latest Report ID bp-c4c48207-a133-4c95-b337-0fd6b0210607

Thank you.

Hello, Firefox crashes on startup since version 89. The crash doesn't happen in Troubleshoot Mode. I have tried everything following "The problem does not occur in Troubleshoot Mode" on this page, but it does not help. https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems#w_the-problem-does-not-occur-in-troubleshoot-mode Submitted Crash Reports Latest Report ID bp-c4c48207-a133-4c95-b337-0fd6b0210607 Thank you.

Ọ̀nà àbáyọ tí a yàn

This could be a memory issue from the talk on the bug report.

I called for more help.

Ka ìdáhùn ni ìṣètò kíkà 👍 0

All Replies (4)

more options

y.f-provisional said

The crash doesn't happen in Troubleshoot Mode.

https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode

Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes), any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem. If the problem goes away, that tells us one thing. If it does not, that tells us something else.

more options

bp-c4c48207-a133-4c95-b337-0fd6b0210607 Signature: mozilla::ipc::FatalError | mozilla::dom::PContentChild::OnMessageReceived

Uptime 1 seconds

MOZ_CRASH Reason (Sanitized) : IPDL error: "Error deserializing 'SharedMemoryHandle[]'". abort()ing as a result.

Crash Reason SIGSEGV /SEGV_MAPERR

Available Virtual Memory 5,222,428,672 bytes (5.22 GB) Available Page File 0 bytes Available Physical Memory 1,264,271,360 bytes (1.26 GB)

This is for Sumo's Related Bugs 1686205 RESOLVED DUPLICATE Crash in [@ mozilla::ipc::FatalError | mozilla::dom::PContentChild::OnMessageReceived]

1664151 NEW --- Crash in [@ mozilla::ipc::FatalError | mozilla::ipc::IProtocol::HandleFatalError | mozilla::dom::PContentChild::OnMessageReceived] IPDL error: "Error deserializing 'SharedMemoryHandle[]'". abort()ing as a result.

more options

Are you currently using a version from the repositories of your Linux distribution? Try the Firefox version from the official Mozilla server: https://www.mozilla.org/en-US/firefox/all/

more options

Ọ̀nà àbáyọ Tí a Yàn

This could be a memory issue from the talk on the bug report.

I called for more help.