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Zoom Meetings Add-In for Outlook Hangs

  • 1 èsì
  • 1 ní ìṣòro yìí
  • 101 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ Greg Selvin

Greg Selvin
Greg Selvin
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I cannot add a Zoom meeting to an Outlook meeting using my Outlook Web app. The Zoom add-in is installed and the button appears in the Web app. When I click it, I get the message "Zoom is working on your Add a Zoom Meeting request." But it just hangs there.

The Zoom add-in works using my Outlook Desktop client on the Mac and using Outlook Web in Chrome. Firefox seems to be the issue. Any idea what I can try to fix this?

I cannot add a Zoom meeting to an Outlook meeting using my Outlook Web app. The Zoom add-in is installed and the button appears in the Web app. When I click it, I get the message "Zoom is working on your Add a Zoom Meeting request." But it just hangs there. The Zoom add-in works using my Outlook Desktop client on the Mac and using Outlook Web in Chrome. Firefox seems to be the issue. Any idea what I can try to fix this?
Ìsopọ̀ yíyà aṣàfihàn

Ọ̀nà àbáyọ tí a yàn

I fixed this! I went to the hamburger menu (three horizontal lines), clicked on Help -> More Troubleshooting information. From there I opened my Profile folder, and then found and renamed "prefs.js" to "prefs.js.old." This magically fixed my problem.

Ka ìdáhùn ni ìṣètò kíkà 👍 0

All Replies (1)

Greg Selvin
Greg Selvin Ìbéèrè olóhun
more options

Ọ̀nà àbáyọ Tí a Yàn

I fixed this! I went to the hamburger menu (three horizontal lines), clicked on Help -> More Troubleshooting information. From there I opened my Profile folder, and then found and renamed "prefs.js" to "prefs.js.old." This magically fixed my problem.