This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Lost access to primary email. Cannot make any changes to account.

  • 2 àwọn èsì
  • 1 ní ìṣòro yìí
  • 5 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ jjriggs

jjriggs
jjriggs
more options

My ISP deleted the email address that was used as the primary email on my Firefox account. This happened unexpectedly and I was unable to get it reactivated. As such, I cannot make any changes to my Firefox account, because everything requires an email code. I read on other forums that changing the primary email is impossible without access to the current email. So I tried to delete my account altogether and create a new one. But I can't do that either. It's unacceptable to have my account just floating in limbo. It needs to be updated with correct information, or it needs to be deleted. How can I correct this problem?

My ISP deleted the email address that was used as the primary email on my Firefox account. This happened unexpectedly and I was unable to get it reactivated. As such, I cannot make any changes to my Firefox account, because everything requires an email code. I read on other forums that changing the primary email is impossible without access to the current email. So I tried to delete my account altogether and create a new one. But I can't do that either. It's unacceptable to have my account just floating in limbo. It needs to be updated with correct information, or it needs to be deleted. How can I correct this problem?

All Replies (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

We will not be able to delete your Firefox Account without being able to confirm that the request is coming from the owner of the account by verification with the email address that we have for that account.

jjriggs
jjriggs Ìbéèrè olóhun
more options

So what do you recommend I do? That email address simply no longer exists.