This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

sending message dialog does not disappear and sent copies not saving... sometimes

  • 2 àwọn èsì
  • 1 ní ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ rustyconc

rustyconc
rustyconc
more options

Hi,

Windoze 10, TB 91.4.1; Anti-virus excluded from scanning my profiles

Testing with a brand new install and brand new profile, no add-ons installed. When sending a message, the "Sending Message..." dialog displays, the message is sent by the server, the address is added to the Collected Addresses book, but the message copy is not added to the sent folder. Same problem recurs with either office365 or gmail accounts (both set to POP with Oauth2), and regardless of whether message copy is saved in Sent folder for the account or Sent folder in Local Folders. Pressing cancel, which reactivates the compose window and then immediately pressing send again works as expected: message sends (a second time), address collected (if it was deleted from the address book), and copy is saved correctly to whatever sent folder is selected. Disabling "Place a copy in..." entirely removes the problem.

Any ideas on how to resolve this, as I do want sent copies stored?

Thanks

Hi, Windoze 10, TB 91.4.1; Anti-virus excluded from scanning my profiles Testing with a brand new install and brand new profile, no add-ons installed. When sending a message, the "Sending Message..." dialog displays, the message is sent by the server, the address is added to the Collected Addresses book, but the message copy is not added to the sent folder. Same problem recurs with either office365 or gmail accounts (both set to POP with Oauth2), and regardless of whether message copy is saved in Sent folder for the account or Sent folder in Local Folders. Pressing cancel, which reactivates the compose window and then immediately pressing send again works as expected: message sends (a second time), address collected (if it was deleted from the address book), and copy is saved correctly to whatever sent folder is selected. Disabling "Place a copy in..." entirely removes the problem. Any ideas on how to resolve this, as I do want sent copies stored? Thanks

Ti ṣàtúnṣe nípa rustyconc

All Replies (2)

rustyconc
rustyconc Ìbéèrè olóhun
more options

Solution: change the Place a copy in: destination to Other, and then choose the appropriate Sent on <account> folder. This is the exact same folder that choosing the "Sent" Folder on: <account> is pointing to, so there is no difference in the actual destination but it works fine.

rustyconc
rustyconc Ìbéèrè olóhun
more options

With the latest update to 91.5.0, the problem is recurring. Switching the Place a copy in destination has no effect now.