We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Nothing is working on firefox browser

  • 2 àwọn èsì
  • 2 ní àwọn ìṣòro yìí
  • 16 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ FredMcD

more options

Nothing will open at all, not even the home page. It's been stuck like this, even after reinstalling, refreshing, restarting my computer. I can even open settings. I don't know if I accidentally deleted a file or something but it still doesn't work after deleting and downloading it again.

Nothing will open at all, not even the home page. It's been stuck like this, even after reinstalling, refreshing, restarting my computer. I can even open settings. I don't know if I accidentally deleted a file or something but it still doesn't work after deleting and downloading it again.
Ìsopọ̀ yíyà aṣàfihàn

All Replies (2)

more options

Are you running Linux, windows, or mac? What version of Firefox?

more options

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}