This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Lost settings preferences and addons

  • 2 àwọn èsì
  • 2 ní àwọn ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ reimoon

reimoon
reimoon
more options

Hello! Since the most recent firefox update, my settings and extensions have been inaccessible to me due to my firefox account profile being "old." It has been working perfectly until this update, where if I try to change my profile to my old one, it forces me to create a new one which does not include my saved addons, settings, or bookmarks sometimes. I really need access to some of these things, so it would be great if someone can help me to recover it. I tried to troubleshoot by finding my extensions local folder from my old profile, and I copied it to a new profile, but it didn't work. I am also wondering, if I do copy the extensions successfully, how can I also copy the settings preferences? Any solution is appreciated, thank you!

( I tried this: https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update )

Hello! Since the most recent firefox update, my settings and extensions have been inaccessible to me due to my firefox account profile being "old." It has been working perfectly until this update, where if I try to change my profile to my old one, it forces me to create a new one which does not include my saved addons, settings, or bookmarks sometimes. I really need access to some of these things, so it would be great if someone can help me to recover it. I tried to troubleshoot by finding my extensions local folder from my old profile, and I copied it to a new profile, but it didn't work. I am also wondering, if I do copy the extensions successfully, how can I also copy the settings preferences? Any solution is appreciated, thank you! ( I tried this: https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update )

All Replies (2)

Terry
Terry
more options

I use the procedure in the article you mention to recover all settings except extensions and other add-ons. The link below contains some more information. If no one can provide a satisfactory method for copying extensions (sync may be the answer), you will have to install them in your new profile. Some extensions allow you to export data and that is worth doing in case you have to go through the exercise again.

https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#w_what-information-is-stored-in-my-profile

reimoon
reimoon Ìbéèrè olóhun
more options

Terry- said
I use the procedure in the article you mention to recover all settings except extensions and other add-ons. The link below contains some more information. If no one can provide a satisfactory method for copying extensions (sync may be the answer), you will have to install them in your new profile. Some extensions allow you to export data and that is worth doing in case you have to go through the exercise again. https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#w_what-information-is-stored-in-my-profile

Hi! Thank you for your response. I am able to view my bookmarks, but I think my settings are unable to be retrieved because the new firefox is not compatible with them. Do you know if there is a way for me to copy the data from the addons.json file into a new firefox profile?