This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Downloads not working, says no internet connection

  • 2 àwọn èsì
  • 1 ní ìṣòro yìí
  • 2 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ dforest9246

more options

My downloads are not working for a last pass extension, it says "Download failed, please check internet connection" My connection is fine and it works in chrome. What is wrong?

My downloads are not working for a last pass extension, it says "Download failed, please check internet connection" My connection is fine and it works in chrome. What is wrong?

All Replies (2)

more options

Go to [=] > Options > Privacy & Security. Make sure Allow Firefox to install and run studies is check marked.

If you had it disabled, you can disable studies again after your add-ons have been re-enabled.

They are working on a general fix that doesn't need to rely on this and will keep you updated.

more options

Thanks for replying. That box was already checked. However I woke up this morning and after my computer being off overnight it suddenly installed. Have no idea why

I have another issue I am trying to get into my work email and another retirement website. Each time I try to login it says secure connection failed and it’s showing not secure up in the browser. What is going on with Firefox all of a sudden? It’s changed on its own I use this email and website every day. Thanks